Policy
Record Retention Policy
Last updated: October 14, 2026
ProResource Logistics LLC d/b/a QuestRide retains records as required by Alabama law and Alabama Public Service Commission (APSC) rules.
Retention periods
- Individual trip records — origin, destination, time, distance, fare, and driver/rider identifiers: retained a minimum of one year.
- Driver records — background checks, driving history, vehicle information, policy acknowledgments, complaints, and disciplinary actions: retained a minimum of two years after the driver is no longer active on the platform.
- Vehicle safety inspection records: retained a minimum of two years.
- Law-enforcement requests and zero-tolerance investigations: retained a minimum of two years.
Storage and access
Records are stored securely with access limited to authorized personnel. QUESTeRIDE makes records available to the Alabama Public Service Commission upon proper request in accordance with applicable law.
Contact
Records-related inquiries: support@questeride.com.